What Makes It Great: The Scout RFP Customer Experience

October 26, 2018

What if a procurement technology provider could build an entire market around usability and adoption rather than absolute feature/function capability alone, creating true evangelists within its customer base? Such an act has been done within e-procurement and procure-to-pay. Just ask Coupa. And it redefined an entire market, at least initially. Such was Coupa’s first act, before it focused on investing in functional leadership to complement best-in-class usability.

Scout RFP is following a similar path in the sourcing market. Its customer references and candid feedback from Spend Matters’ Q3 2018 Sourcing SolutionMap suggest it is not a typical provider but rather one that is redefining an entire market by focusing on customer adoption and the user experience. Like Coupa, it is creating a movement among procurement organizations. But where and how does Scout stand out in this competitive technology market with customers? Let’s dive into Spend Matters’ SolutionMap to find out what customers had to say.

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